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4 months ago in Health Management By Shobha

How do you measure whether different providers are actually coordinating care?

Patients see multiple doctors, move from hospital to home, get referrals to specialists. How do you measure whether that handoff chaos is actually working?

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By Sourabh Answered 1 month ago

Use a mixed-methods toolkit. Quantitatively: the Care Coordination Measurement (CCM) tool and Patient Perceptions of Coordination (PPC) surveys. Qualitatively: interview guides exploring communication patterns and team dynamics. Plus, track process metrics readmission rates, medication reconciliation errors, duplicate testing as indirect signals. Coordination isn't just about whether someone sent a fax. It's about whether the patient experiences care as seamless. Measure from both ends: the system's and the patient's.

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